Refund Policy

Receiving Damaged items

If you have received a product which has been damaged or is faulty, please contact our customer support team by email at orders@australianbynature.com.au or by fax or phone, with your order details, including your order confirmation number. You will be advised on how to return the goods to us and we will organise a refund or replacement goods will be sent.

Exchanging wrongly ordered items

If you receive an incorrect item (one which you did not order), please contact us via email at orders@australianbynature.com.au , fax or phone and we will arrange to have the item exchanged. If the value of the products supplied is less than what was supplied on your order, there will be an additional charge for the difference.

Changing or cancelling orders

If you need to cancel an order, please contact our customer support team as soon as possible. We will attempt to stop the order before despatch, if possible.

Unfortunately you cannot amend orders once the order has been completed. If we are able to stop the order from being despatched we will cancel your existing order and place a new order for you.

Order hasn’t arrived?

If it is a few days after your expected delivery date, then please call our customer support team who will be happy to trace your order.

Exchange Rate Calculations

All prices are in Australian dollars and all payments are to be made in Australian dollars. When making payments via credit card, the credit card company will calculate the exchange rate and charge you accordingly.

International importing fees/duties

We are unable to calculate import fees and taxes which international orders may incur. If your order incurs any import fees or taxes, this will be paid at your own expense. Prices and postage fees do not include any import fees or taxes.

Please contact your local authorities for further information about customs charges.

Your Cart