Australian by Nature respects your privacy and is committed to protecting your personal information. Personal information is generally collected and used to provide goods and services to our customers, supplied voluntarily and is used solely for the fulfilment of orders and the sending out of electronic newsletters.
Much of the information cannot be accessed beyond the Australian by Nature accounts staff. Australian by Nature will only provide your personal information to the third parties to perform functions on its behalf, such as processing credit card information, order fulfilment, mail outs, debt collection and shipping. If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers. Our delivery service providers are asked not to use your personal information for any purpose other than making the delivery. In most cases where Australian by Nature asks you to provide personal information, if you do not provide this information, Australian by Nature will not be able to provide you with the requested product or service.
Even with the best technology, nothing is 100% secure. We will take appropriate measures to protect your personal information from loss, misuse, alteration or destruction, and where possible, we will ask that any third party to whom we may transfer this information to take comparable step to ensure that your security is protected.
Australian by Nature understands that there may be the rare occasion when goods are damaged or faulty. If you receive damaged or faulty goods, please contact us via email, or telephone us on +61 2 9905 8633.