Receiving Damaged Items
Received a damaged or faulty product, please contact our customer support team.
email: orders@australianbynature.com.au
phone: +61 2 99058633
Please have your order details and order confirmation number ready.
Advice will be given on the return procedure and a refund or replacement will be organised.
Exchanging Wrongly Ordered Items
Received an incorrect item (one which you did not order).
Contact us to have the item exchanged.
email: orders@australianbynature.com.au or phone: +61 2 99058633.
Changing or Cancelling Orders
If you need to change or cancel your order, please contact our customer support team as soon as possible.
email: orders@australianbynature.com.au or phone: +61 2 99058633.
We will attempt to stop the order before dispatch.
Once the order has been dispatched we cannot change or cancel.
Order Hasn’t Arrived?
If your order has not arrived 7 days after your expected delivery date, then please call our customer support team who will be happy to trace your order.
email: orders@australianbynature.com.au or phone: +61 2 99058633.
Exchange Rate Calculations
All prices are and payments are in Australian dollars. When making payments via credit card, the credit card company will calculate the exchange rate and charge you accordingly.
International Importing Fees/Duties
We are unable to calculate import fees and taxes which international orders may incur. If your order incurs any import fees or taxes, this will be paid at your own expense. Prices and postage fees do not include any import fees or taxes.
Please contact your local authorities for further information about customs charges.